F O

NO-don't do it

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Was scheduled for leaf cleanup and it took 8 days of lies and deceptions for me to finally cancel. They are NOT responsive and send baloney texts that just string you along. AVOID this company at all costs.
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Loss:
$300
Cons:
  • Customer serice
  • Ignore poor experiences from customers
  • Did not correct a problem
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Kathleen Fdw

Not dependable.

I tried to get my lawn cleaned up for 3 weeks and after waiting and no shows it snowed. What is most disturbing to me is the lack of integrity with regard to committing to a job and most of all not notifying a person that they can’t do it after all. If they would have just said they didn’t have someone to do it I would have had time to do some of the work myself.
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Pros:
  • Ala cart services are a good idea
Cons:
  • Not dependable
Reason of review:
Not dependable.
Anonymous

Horrible Service

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I have used this service a few times and have been horribly dissatisfied. I used the app once again to request Len mowing service for today 09/23/19 and was told it was assigned. No one never showed up and I had to contact via the app just told be told the company assigned had mechanical issues and couldn’t come until tomorrow. I told them it’s supposed to rain tomorrow so that doesn’t work and was told I would be assigned to another company. 4 hours later no one showed up and no one was assigned. I attempted to contact customer service via the app messenger and received no response in 30 minutes. I then called their 1-800 number and asked to have the service cancelled. I looked at the app to make sure the service was cancelled only to see it had miraculously been reassigned. I then called the 1-800 number back and demanded them to cancel my job. The same customer service representative answered both phone calls this evening. To say I’m upset is an understatement. How can this company even stay in business? I had the same issues with plowing this past winter not to mention the company who had been assigned did a horrible job, left a mound of snow at the end of the driveway which is always the heaviest so I had to shovel and ruined my grass.
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Reason of review:
Order processing issue
GISELA H Oaz

THE WORST

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If I could leave no stars I would because they are that bad. I tried them first on a short notice service and was beyond aggravated with them because they promise that a service ( in this case lawn mowing) would be done by a certain day and then never update you unless you call them of when the service will be done on the given day. It usually turns out that they tell you that the "partner" they booked to do the service is not responding to their status requests and they dropped them from the job. Then they claim they are looking for a replacement. That by the way never shows up either. Based on the fact they gave me a discount on this first train wreck of an appointment and being that it was short notice I decided to book them well in advance for an appointment 2+ weeks later! Figured how can they screw that up since I am giving them a long lead time. I was sent an alert through their app that the service was booked and didn't think twice about it until the day of the service which was on a Saturday. By 3 PM and no Lawn mowing done I decided to contact them for an update. Again same story as first time promised a replacement "partner" would be there by 6PM and nothing! At 8:30 that night on my last and final contact with them they promised to find a provider for the service on Sunday. I laughed because I knew this would be a joke too but for the heck of it said fine find someone to mow my lawn on Sunday. Well 3PM no one showed and again contacted them and was given the same lies about the "partner" dropping the service and them trying to find another provider. At this point I cancelled the service altogether. BTW did I mention they have your credit card on file and they do not hesitate to hit your card up for the charges days in advance of your appointment. Bottom line STAY AWAY FROM THIS PLACE! it is not worth the aggravation. Getting a simple lawn mowed shouldn't be this aggravating and THEY ARE ALSO NOT CHEAP to add insult to injury!
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Loss:
$57
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Newton, New Jersey

Lousy service never deliver on promises

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Used two times both were a complete nightmare. No follow up, lies about when service will be provided and fail to complete job. Fast to take money but not so much to give the customers piece of mind that they will be taken care of
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Jeremy D Esw

Plowz and Mowz - I paid, they didn’t come. I asked why, they blocked my email address. Lol. Scam-tastic!

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So our mow was now a no call no show and we didn’t hear back from your representative after she said she would check into it. Mind you, this is a service that we already paid for and needed because it is graduation weekend and we need the yard ready. I am beyond dissatisfied and since I have heard nothing back I can only assume that Mowz isn’t interested in taking care of this issue. I am sorry to see this happen since Plowz and Mowz has been a provider that we have used for the past few years. Since reaching out through traditional methods seem to have failed to provide results, perhaps sharing our experience in reviews would be more effective I rated my conversation with your rep as poor and now my email address is blocked from emailing your company. Lol. Is this what everyone should expect? Pay for a mow, nobody shows, ask about it and get blocked? Is this some kind of scam?
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Reason of review:
Order processing issue
JL M Uvd

On a mission to help others avoid this company

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I've tried to use this company twice. Both experiences were awful and ended up in no service being done. They regularly reschedule or cancel your service with no warning. There is no apology or attempt to resolve the situation and the customer service reps are rude and unhelpful. I've had co-workers with the exact same experience -- one who had significant property damage that the company will not rectify. I highly recommend looking for a better alternative.
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Cons:
  • Poor delivery of service and inability to meet demand
Reason of review:
Poor customer service
Patrick J Zbz

Leaves

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I had my lawn rake on Monday the 22. I got home and most of my lawn had never been touched. I contacted this company to file a complaint and was told to take pictures. I took over 10 pictures showing leaves all over my lawn. I was told I would get a discount but nothing has happened. I will never use this service and will post the the lack of work ethic performed by it's people on as many social media accounts as I am able.
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Loss:
$210
Reason of review:
Bad quality

Preferred solution: Full refund

Saraiya Wdj

Service not completed

Unable to get answers. The “partner” is horrible at communicating and not taking responsibility.
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Reason of review:
Order processing issue
Resolved
Shelonda Akr
map-marker Detroit, Michigan

Resolved: Very unprofessional

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Plowz And Mowz - Very unprofessional
Updated by user Oct 12, 2018

Company came a re did most of grass.

Original review Oct 12, 2018
They came out to my home and left grass clippings all over my driveway and my neighbors. Also didn’t even weedwhack the grass when that is what I paid for. Called customer service and they gave me a bunch of half *** excuses for a half *** job. Stay away. Not only can they not get the job done, their customer service is too incompetent to realize what the definition of the word service is in their job title. Attached is a video.
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James A Hup
map-marker East Cleveland, Ohio

Did not show up

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I used the app to schedule leaves to be removed from a back yard. They continued to cancel due to weather or equipment breaking. I ended up canceling the request and requested a refund after two weeks of waiting for service. I have not received refund as of yet. We shall see how long that takes. It almost seems the program is a scam. i would not recommend them. Until they improve their business and redeem themselves. Works for Uber but not for this.
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Cons:
  • Poor delivery of service and inability to meet demand
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anupama Yqe
map-marker Hall, New York

Bad very very bad

I want my money back I was charged for something I didn't get
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2 comments
Guest

I'm contacting the better business bureau. Thought maybe it was just a bad day, however they are scams.

I put in a request for snow removal first thing in the morning before 9:45. I had a couple of meetings and realized that I never heard a response from anyone and it was 3:00. I reached out and they said that they were still working on the request. I went in to go cancel and I first get an email that they will fore-go my cancellation fee due to the lengthy time in waiting.

Then I get another email saying that they had already debted my account and it would take 3 to 5 days for it to reappear in my account. Are you Kidding ME!

These people need to be run out of town. Taking money for a job that hadn't even been started yet or committed to.

Guest
reply icon Replying to comment of Guest-1634296

I will call the better business bureau too. They never showed for me and I had to go to pick up someone at hospital who was waiting for hours in a wheelchair. Let’s put them out of business

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Anonymous

Livid is a good way of describing my experience with Plowz and Mowz

Plowz and Mowz was hired via its android app to plow my driveway. I filled out my driveway description as being 8 cars in length and curved, was quoted and paid $74.92. The app then provided notice to me that if the dimensions were not accurate, the company would contact me prior to doing the job to let me know of price increases. The plower came out and plowed only half of our driveway (only the straight part up to the garage), while charging the full quoted and billed amount. I called to complain only to be told by customer service that the driveway was larger than what I detailed on the app and that if I wanted the full driveway plowed, it would need to be requoted and likely would be another $75. The app is seriously misleading in nature in that it states I would be called if the quote was not correct before incurring further charges. I would not have used the plow service if it only intended on doing half the driveway. I will now need to do the rest myself or hire someone else to finish the job. Very dissatisfying experience with customer service representative who was rude and combative.
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1 comment
Guest

Not one good review for plowz and mowz The are scam artists Call better business bureau! Tell everyone you know! Beware !

Anonymous
map-marker Milwaukee, Wisconsin

Spotty Quality

I've used Plowz & Mowz for plowing on 3 occasions. The first time went perfectly. The second time was okay but did a sloppy job. The 3rd was awful. They were 24 hours late and when they did show up, they only plowed half the driveway. Customer service seems willing to fix the situation but I think they need to do a better job of vetting their contractors.
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Yusuf Xal

Plow cancellation.

Very happy with the customer service I received cancelling my scheduled snow plowing.
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Reason of review:
Good customer service